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Terms & Conditions

Last updated: September 2026

All communications regarding tours, travel services and bookings should be addressed to MR Bharat Holidays Pvt. Ltd., the operator of this website.

Booking

Your contract is with MR Bharat Holidays Pvt. Ltd. on confirmation of booking. MR Bharat Holidays Pvt. Ltd. confirms a booking once your tour and travel services have been agreed and a deposit has been received.

Deposit

A minimum deposit of 25% of the total cost is payable to MR Bharat Holidays Pvt. Ltd. to hold a booking on a confirmed basis.

Balance Payment

Balance payment is due 15 days before the date services commence. If a booking is made within 15 working days of the service date, full payment is required at the time of booking. Full payment is required at the time of booking for special train journeys and for hotels/resorts during peak periods such as Christmas and New Year.

Payments

All payments are made in the name of MR Bharat Holidays Pvt. Ltd..

Domestic payments can be made by cash / cheque / demand draft, electronic transfer (RTGS/NEFT), mail authorisation (Amex, Visa, Mastercard), an online payment gateway, or a Visa-verified debit card.

Overseas payments can be made by bank transfer to our account, mail authorisation (Amex, Visa, Mastercard), an online payment gateway, or a Visa-verified debit card. Card payments may attract an additional bank/processing charge of around 3%, which is added to the total.

All payments should be made free and clear of tax deductions. Bank charges levied by the remitting or intermediary bank are borne by the payer.

Cancellation, No-Show and Early Departure

Cancellations must be notified to MR Bharat Holidays Pvt. Ltd. in writing (email). Cancellation charges apply from the date we receive that written notice, as follows:

  • 60 days or more before arrival — 10% of the tour/service cost
  • 59 to 30 days before arrival — 20% of the tour/service cost
  • 29 days or less before arrival, or no-show — no refund

In addition to the slabs above, a minimum 10% service charge is deducted from any cancellation made after a booking has been confirmed.

Special train journeys (e.g. Palace on Wheels, Royal Rajasthan on Wheels, Indian Maharaja, Deccan Odyssey, Golden Chariot, Maharajas Express) carry their own cancellation schedule:

  • 60 days or more before departure — 15% of ticket value
  • 30–59 days before departure — 30% of ticket value
  • Less than 30 days before departure — 100% of ticket value

MR Bharat Holidays Pvt. Ltd. does not refund unused hotel accommodation, chartered transport or meals. No refunds are made for cancellations during the peak period of 20 December to 15 January, regardless of reason.

Refunds

Refunds for unused/unutilised, pre-paid and cancelled services are calculated per the cancellation policy above and returned to the person who made the original payment. Refunds typically take 2–4 weeks to process due to banking timelines; applicable bank charges are deducted from the refunded amount.

See our dedicated Cancellation & Refund Policy page for a plain-language summary.

Arrival, Departure and Vehicle Use

Standard hotel check-in is 12:00–15:00 and check-out is 10:00–12:00. Early check-in and late check-out are subject to availability and may carry an additional charge. Vehicles provided for transfers or sightseeing may only be used for the services specified in your itinerary; extra usage outside the itinerary is not included unless agreed in advance.

Our Liabilities and Limitations

Increases in monument/museum entry fees, taxes, fuel costs or guide charges imposed by government authorities after a booking is finalised are payable as extra by the client.

MR Bharat Holidays Pvt. Ltd. quotes rates based on current rates negotiated with hotels, airlines and other suppliers. Suppliers may change their rates without notice, and quoted prices may be revised accordingly before final confirmation.

MR Bharat Holidays Pvt. Ltd. acts as an agent for hotels, airlines, transporters, railways and other contractors. Tickets, vouchers and passage contracts issued by those suppliers constitute the contract between you and that supplier, subject to their own terms.

Published itineraries are model itineraries intended to give a clear idea of the likely schedule. Weather, road conditions and other factors may require changes before or during the tour. MR Bharat Holidays Pvt. Ltd. may adjust transport, hotels or sequencing where necessary for safety, comfort or wellbeing, without additional compensation; any resulting extra cost is payable by the client.

MR Bharat Holidays Pvt. Ltd. is not liable for delays, schedule changes, or losses arising from circumstances beyond its reasonable control — including natural events, flight cancellations, mechanical breakdowns, weather, illness, political disruption, strikes, epidemics, or government/customs actions.

MR Bharat Holidays Pvt. Ltd. does not carry travel insurance on behalf of clients. Travellers are strongly advised to arrange their own travel insurance before departure. Baggage and personal belongings remain at the client's own risk throughout.

MR Bharat Holidays Pvt. Ltd. reserves the right to decline or cancel a booking at its discretion, refunding amounts already paid where a service cannot be delivered, without further liability.

Governing Law

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Delhi, India.

Force Majeure

MR Bharat Holidays Pvt. Ltd. is not responsible for costs arising from unforeseen events such as landslides, road closures or severe weather. In the case of a natural disaster or pandemic, no cash refund is offered; instead we will work with you to reschedule your trip, subject to the cancellation terms of airlines, railways and hotels for the new dates.

Security Notice

MR Bharat Holidays Pvt. Ltd. staff will never ask for your card number, CVV, net banking password or OTP over phone/email/chat, and will never ask you to transfer funds to a personal account or install remote-access software (such as AnyDesk or TeamViewer). We are not responsible for losses arising from such fraudulent contact impersonating our company.